01708 727844 info@romfordairguncentre.co.uk
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01708 727844 info@romfordairguncentre.co.uk

Romford Airgun Centre Terms & Conditions

About Us

Romford Airgun Centre is completely dedicated to customer satisfaction. We have built a reputation for service over the last 26 years that is second to none. If you have any suggestions or comments please email us at info@romfordairguncentre.co.uk

Our contact details : Grange Distributors Romford LTD t/a

Cash Concepts / Romford Airgun Centre
22 High St
Romford
Essex
Rm1 1HR

Phone: 01708 727844

General & Sales Enquiries: info@romfordairguncentre.co.uk

Opening Hours: We are open Monday to Saturday from 09:30 to 17:30.

We have a dedicated team of staff constantly striving to improve customer service, product quality and a first rate buying experience.

Making a Purchase

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Send you future offers unless you decide to opt out.

Payment Options

We accept credit/debit card payment, and payments through Paypal (Paypal also accepts credit/debit card orders without an account). We accept Visa and Mastercard Solo and Switch. As you are redirected to a third-party payment gateway (standard internet practice), your card details are taken by those organisations. Details of their security measures – PCI-DSS compliance – can be found on their websites.

Credit Card Security

All payments are made through a third party payment gateway. We do not store any card details for future use.

When filling in the address on the payment form please make sure that you input the same details as your postal address.

If you have any problem with paying via the online gateway please contact the office before trying again.

You can also place your order over the phone 6 days a week between 9.30am and 5.30pm by calling 01708 727844

Back Orders

If your item is not in stock it will be placed on back order. We take deliveries from our suppliers weekly so your goods will normally be delivered in a maximum of 7 working days for postal items or 11 working days for hand delivered items. If there is a long delay in getting hold of the item you will be contacted to give you the option of waiting or cancelling your order.

Delivery and Shipping

Because of new Legislation, from the 1st of October 2007, we are not allowed to send Air Rifles, Air Pistols or Silencers through the post direct to your door.

Due to the change in UK laws, we now have a comprehensive network of RFD’s (Registered Firearms Dealers) throughout England, Scotland and Wales enabling us to deliver your rifle in your area for you to collect at your convenience with your photo ID (Passport or Driving Licence). It is standard practice for a £25 transfer handling and admin registration fee to be paid to the 3rd party gun shop when you collect your gun. If you have a prefered gun shop that you’d like us to deliver to then please put this into the delivery address when you check out. If you’re not sure then leave it blank, we have an extensive network of RFD’s we work with and will send it to one as close to you as possible.

For further details or questions about delivery times please call 01708 727844.

Shipping and Handling Delivery Terms

Where we use a third party to make a delivery (as with any shipment), a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Romford Airgun Centre who will then deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

Airguns are exempt from this policy due to the new VCR (Violent Crime Reduction) Act.

Loss or Damage in Transit

Romford Airgun Centre will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Romford Airgun Centre and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Romford Airgun Centre or its representatives on request.

Delivery Errors

The Customer must inform Romford Airgun Centre immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information in the purchase order.

Any claim made after this time period may be rejected. All claims must be made in writing and sent to Romford Airgun Centre or emailed to info@romfordairguncentre.co.uk

Any claim that does not respect the rules defined above cannot be taken into account and release Romford Airgun Centre of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Romford Airgun Centre in whole, in its original packaging and in perfect condition to our business address in Romford.

For claims to be accepted, the customer must first make a declaration to Romford Airgun Centre concerning any returns and receive and Romford Airgun Centre’s consent. If accepted, the customer will ship the package to our business address in Romford.

Shipping fees shall be at Romford Airgun Centre’s expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return, or a customer has simply changed their mind. Romford Airgun Centre may waive any shipping costs where they will be visiting the customer with a replacement order or replacement goods.

Faulty Goods and Exchanges

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel prior to opening the parcel, and refuse the package if necessary. A new identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage following the opening of the package, without notification at the time of reception.

Returns Policy

If you order an item and it isn’t what you expected then we’ll happily take most products back (within 14 days from the date of receipt) as long as it is in unused, as new condition and in its original packaging. Non-faulty goods returned may be subject to a 10% handling charge of the cost of goods purchased.

Any non-faulty items which are returned outside of 14 days from the date of receipt may be subject to a 20% restocking charge which will be deducted from the final refund.

Please note that ALL non-faulty items must be returned in saleable condition and in all original packaging otherwise a larger restocking figure may be applied as we will be unable to resell the item as new or at anything near its true value.

For some items, such as made-to-order, special ordered items or personal use or hygiene products, unfortunately, we are unable to take the products back. If you have any queries then please call us to ask for further details.

The Customer shall comply with the Romford Airgun Centre returns procedure as defined below. Romford Airgun Centre will not accept any returned goods should the returns procedure not be followed.

The Customer must contact Romford Airgun Centre by either telephone or by email to obtain a returns authorisation. A returns code will be issued and must be referred to in all correspondence. This number must also be clearly marked on any returned packages. The customer is responsible for returning the goods within 14 days of receiving the item.

In cases where the faulty or damaged goods are rejected within 14 days, the Customer is entitled to a replacement, alternative goods or a refund. The faulty or damaged product must be returned to the location specified by Romford Airgun Centre before the refund or replacement can be issued.

All refunds will be issued within 3 working days of an order being cancelled or items returned.
Romford Airgun Centre accepts no responsibility over returns shipping costs for rejected items unless they are faulty in which case Romford Airgun Centre will cover the normal cost of returning the goods via tracked post or courier but will not cover the cost of express, next day, Saturday, am, special or any other form of expedited delivery.

Cancellations

Cancellations are only accepted if the Customer complies with Romford Airgun Centre’s cancellation procedure and before any goods have been despatched. If the order has been despatched prior to the cancellation, the returns procedure as defined above will apply. If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment.

Cancellations can be made either by telephone or by e-mail directly to Romford Airgun Centre.

Cancellations and returns requests made after a product has been delivered and is deemed fit for purpose need to be authorised by Romford Airgun Centre and given an appropriate returns number. The cost and risk of returning these goods are solely the customers. A credit will only be made once the returned goods have been inspected and deemed fit for resale and MAY be subject to a 10% handling charge of the cost of goods purchased.

Romford Airgun Centre can organise the collection of these goods and the cost subtracted from the amount to be credited to the customer or the goods can be shipped and paid for by the customer on their own nominated carrier with the appropriate insurance cover. Returned goods must be in their original packaging, complete with none of the internal packaging having been opened.

These terms and conditions are governed and shall be interpreted in accordance with U.K. Law.

Guarantee Warranty

All goods come with the manufacturers 1-year warranty (normally one year). This may not apply if the item has been modified or repaired by the customer or any other third party not specifically approved by Romford Airgun Centre.

The provisions hereof cannot deprive the customer of their right to legal warrant requiring Romford Airgun Centre to protect the customer against latent defects of goods sold.

The customer is expressly informed that Romford Airgun Centre is not the manufacturer of the goods presented in the Romford Airgun Centre website and that Romford Airgun Centre shall not be held liable for defective goods.

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.

Our Promise

We will always do our best to help in whatever way we can. The focus of this business is you, our customer. Please feel free to contact me directly if you believe you have not received the best service possible. Robert Jones, Managing Director.

Phone: 01708 727844
Essex, RM1 1HR
22 High St, Romford